Terms of use
Last updated July 2026
Draft — not yet reviewed by a lawyer.
My Rahnuma is an early test product. What follows describes honestly how the app currently works and what it does with your information. It has not been reviewed by a lawyer qualified in Pakistan and is not a final agreement. Points still needing legal review are marked below.
Do not use this app in an emergency.
If you have chest pain, difficulty breathing, heavy bleeding, signs of a stroke, or any other emergency — call Rescue 1122 or Edhi 115, or go to the nearest hospital now. Don't wait for a reply here.
What My Rahnuma is
My Rahnuma is software. It asks you questions about your symptoms and history, organises your answers into a summary, and suggests which kind of specialist usually handles problems like the one you described.
It is not a doctor and does not act as one. It does not diagnose you, does not decide what is wrong with you, does not prescribe or recommend medicines or tests, and does not provide medical advice. Nothing the app produces is a clinical opinion, and no doctor has reviewed your answers before you see the result.
The suggestion of a specialist is a routing hint to help you choose who to book with. It is not a referral, and it is not an endorsement of any named doctor or hospital.
You still need a doctor
Every decision about your health — what is wrong, what to take, what to do next — has to be made by a qualified healthcare professional who has actually assessed you. Do not delay seeing one, and do not stop or change a treatment, because of anything this app said.
If the app suggests a specialist and you disagree, or your own doctor disagrees, your doctor is right and the app is not.
This is a test version
My Rahnuma is in early testing. Features may change or stop working, summaries may contain mistakes, and the service may be unavailable without notice. The AI can misunderstand what you tell it, and can miss things a clinician would catch.
Who can use it
You need an account, and you need to accept the safety points shown before your first conversation.
Needs legal review: There is currently no minimum age and no flow for a parent or guardian consenting on a child's behalf, even though the intake asks for an age and accepts paediatric ones. A lawyer should set the minimum age and the guardian-consent requirement for Pakistan, and the app should then enforce it at signup.
Needs legal review: People routinely use an app like this for a family member. There is no mechanism for consent from the person whose health data is actually being entered.
Sharing what the app produces
You can create a link that lets anyone who has it read your whole conversation and the specialist that was suggested. Only create one when you mean to, and use Unshare when you are done — that immediately stops the link from working.
Liability
Needs legal review: The limitation of liability, the disclaimer of warranties, the governing law and the dispute-resolution clause all still need to be drafted for Pakistani law. This is the single largest gap in this document. Whether a “triage and routing” product falls inside the PMDC's telemedicine framework — and what that requires of it — should be confirmed before launch, not after.
Your data
What we store and why is set out in the privacy and health data notice.
Contact
Needs legal review: A named operating entity, a registered address and a contact address for legal and data-protection queries all need to go here. At the moment the app names no legal person at all, which means a user has nobody to complain to and no way to enforce anything in this document.